This Privacy Policy describes how Orvex Co LLC (“Orvex,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about visitors and customers (“you”) of the Orvex website (the “Site”). By using the Site or placing an order, you agree to the practices described in this Policy.
1. Scope
This Privacy Policy applies to information collected through the Site and in connection with any order placed with Orvex. It should be read together with our Terms & Conditions, which govern all use of the Site and all purchases. Capitalized terms not defined here have the meaning given in the Terms & Conditions.
2. Information We Collect
We collect the following categories of information:
- Information you provide: name, email address, phone number, shipping and billing address, account credentials, order history, research-affiliation details you choose to provide, and any messages you send us.
- Age and eligibility confirmation: your certification that you are at least 21 years of age and are acquiring products for laboratory research use.
- Information collected automatically: IP address, device and browser type, operating system, referring URLs, pages viewed, and time on page, collected through cookies and similar technologies.
- Information from third parties: data from payment processors, shipping carriers, fraud-prevention services, and analytics providers in connection with the services they provide to us.
3. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders, and verify age and research eligibility;
- Communicate with you about orders, your account, and support requests, and send Certificates of Analysis, confirmations, and shipping updates;
- Send transactional text messages (such as order and shipping updates) and, only with your express opt-in consent, marketing text messages, which you may stop at any time by replying STOP;
- Operate, maintain, secure, and improve the Site and our products;
- Detect, investigate, and prevent fraud, misuse, and other unlawful activity;
- Comply with applicable laws, regulations, and legal processes; and
- Send marketing communications where permitted, which you may opt out of at any time.
4. How We Share Your Information
We do not sell or rent your personal information. We share information only as follows:
- Service providers: payment processors, shipping and fulfillment carriers, email/SMS providers, hosting, and analytics providers who act on our behalf under confidentiality obligations;
- Legal compliance: when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Orvex, our customers, or others;
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets; and
- With your consent: in any other case where you have given us permission.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences (such as age-verification status), analyze traffic, and support marketing. Categories include essential cookies (required for core functionality such as the cart and age-verification status), analytics cookies, and marketing cookies. You can control cookies through your browser settings; disabling them may affect Site functionality, including your ability to complete a purchase.
6. Payment Processing
All payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Your payment information is handled in accordance with the privacy policy and security standards of the applicable processor.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, batch-traceability, fraud-prevention, and reporting obligations. Order and Certificate-of-Analysis traceability records may be retained for an extended period to support quality and compliance obligations.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encrypted, PCI-compliant payment processing. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information; to opt out of the sale or sharing of personal information and of targeted advertising; to opt out of marketing communications; and to request a portable copy of your information. To exercise these rights, contact us at support@orvex.co. We will not discriminate against you for exercising these rights, and we may need to verify your identity before fulfilling certain requests. Where a request is denied, you may appeal by replying to our decision.
State-Specific Rights: Residents of states with comprehensive privacy laws — including California (CCPA/CPRA), Texas (Texas Data Privacy and Security Act), Virginia, Colorado, Connecticut, Utah, and others — may have the rights described above to the extent those laws apply to Orvex. Orvex is a Texas company and handles personal data in accordance with applicable Texas law. We do not sell personal information for money, and we do not process sensitive personal data without any consent required by law.
Opt-Out Preference Signals: Where required by applicable law, we honor recognized browser-based opt-out preference signals, such as the Global Privacy Control (GPC).
10. Age Restriction
The Site is restricted to individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from someone under 21, we will take steps to delete it.
11. International Visitors
The Site and its products are intended for the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your jurisdiction.
12. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date and apply prospectively. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.
14. Contact Us
Orvex Co LLC
Email: support@orvex.co
